DKGAME Privacy Policy

DKGAME places the highest importance on the privacy of its users. This Privacy Policy ("Policy") explains what information is collected when you visit or use our website DKGAME, the purposes for which it is used, with whom it may be shared, and what rights you have.

By using this website, you are considered to have given your consent to the terms described in this Policy. This Policy should be read together with DKGAME's Terms and Conditions. If you do not agree with any term of this Policy, please refrain from using this site.

DKGAME reserves the right to amend this Policy from time to time. Any significant changes will be published on this page and the "Last Updated" date will be revised. You are advised to review this Policy regularly.

1 Information We Collect

We collect various types of information when you create an account, process transactions, or use support services at DKGAME. The details are described below.

1.1 Information You Provide Directly

When you voluntarily contact us or manage your account, the following information may be collected from you:

• Full name and date of birth (for age verification)
• Email address
• Mobile number
• Payment method details (bKash, Nagad, or Rocket account number — only the portion required for transactions)
• Identity document details (such as national ID number) — only for required verification processes
• Content of messages you send via support or live chat

1.2 Automatically Collected Information

When you visit DKGAME, our systems may automatically collect the following technical information:

• IP address and approximate geographical location
• Browser type, version, and operating system
• Device type (mobile, tablet, or desktop)
• Time of site access, page view history, and activity logs
• Session data collected through cookies and similar tracking technologies
• Referral source (the link from which you arrived at the site)

1.3 Transaction Information

When processing deposits and withdrawals, the amount, date, method, and status of transactions are recorded. This information is essential for ensuring financial security and preventing fraudulent activity.

2 Purpose of Using Your Information

DKGAME uses your information only for lawful and specific purposes. Those purposes are clearly stated below:

2.1 Providing and Operating Services

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals (bKash, Nagad, Rocket)
• Providing bonuses and promotional offers
• Determining and delivering VIP program benefits
• Tracking betting history and account balance

2.2 Security and Compliance

• Detecting and preventing fraudulent activity and unauthorized access
• Verifying the age of account users (ensuring 21+)
• Conducting required checks under anti-money laundering (AML) measures
• Enforcing the site's terms and conditions

2.3 Communication and Support

• Providing support via 24/7 live chat and email
• Sending important account-related notifications
• Informing users about technical issues and service updates

2.4 Service Improvement

• Analyzing user experience to further improve the site
• Identifying and resolving technical issues
• Implementing responsible gaming guidelines

3 Cookies and Tracking Technologies

DKGAME uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve the site's performance.

3.1 Essential Cookies

These cookies are necessary for the basic operation of the site. Without them, it would not be possible to maintain login sessions, process transactions, or keep security features active. There is no option to disable these cookies.

3.2 Performance and Analytics Cookies

These cookies help us understand how users are using the site — which pages are viewed most, where users encounter difficulties, and so on. This information is analyzed in aggregate and is not used to identify any specific individual.

3.3 Cookie Controls

You can control or delete cookies through your browser settings. Please note, however, that disabling essential cookies may disrupt some important functions of the site.

4 Sharing Information with Third Parties

DKGAME never sells your personal information to third parties for commercial purposes. However, information may be shared in certain specific situations in order to provide services:

4.1 Payment Processing Partners

Transaction-related information is shared with payment service providers such as bKash, Nagad, and Rocket as necessary to complete deposit and withdrawal transactions. This information is used solely to complete the transaction.

4.2 Technology and Infrastructure Services

We work with trusted technology service providers to operate the site. These providers are contractually required to adhere to our data protection standards.

4.3 Legal Obligations

If a competent legal authority requests information through a valid legal process, we will be required to respond in accordance with applicable law. Even in such situations, we will provide only the minimum information necessary.

4.4 Fraud Prevention

Necessary technical information may be shared with industry-standard security partners to protect the site and prevent fraudulent activity.

5 Data Security and Protection

DKGAME has adopted industry-leading security measures to ensure the protection of your personal information.

5.1 Encryption Technology

SSL (Secure Sockets Layer) encryption technology is used across our entire platform. This ensures that all data exchanged between your device and our servers remains encrypted and cannot be read by any third party.

5.2 Payment Information Security

We do not store complete payment card or account numbers on our servers. Information required during a transaction is processed directly within the secure environment of the relevant payment service provider (bKash, Nagad, Rocket).

5.3 Access Controls

Only those staff members for whom access to your information is essential to their work are permitted to access it. All staff are bound by strict confidentiality agreements.

5.4 Acknowledgment of Limitations

While we strive to maintain the highest standard of security measures, no one can guarantee that data transmission over the internet is completely secure. However, DKGAME is committed to taking appropriate steps in the event of any security incident and to notifying affected users.

6 Data Retention Period

DKGAME retains your information only for as long as it is necessary or legally required to do so.

• Active accounts: All relevant information is retained for the duration the account remains active.
• Closed accounts: Even after an account is closed, certain information may be retained for a specified period for legal, regulatory, or financial reasons.
• Transaction records: Records of financial transactions are retained for the period prescribed under applicable regulations.
• Technical logs: Server logs and technical data are generally retained for a shorter period.

Once the mandatory retention period has ended, your information is securely deleted or anonymized in a way that prevents you from being identified.

7 Your Rights

You have the following rights regarding your personal information. To exercise these rights, please contact our support team.

7.1 Right of Access

You may request a copy of the personal information we hold about you at any time. We will provide that information within a reasonable time.

7.2 Right to Rectification

If your information contains any inaccuracies or is incomplete, you may request that it be corrected or updated. DKGAME will fulfill this request subject to account verification requirements.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. Please note, however, that some information may need to be retained due to legal obligations or ongoing disputes.

7.4 Right to Object to Processing

You have the right to object to certain uses of your information. If you wish to opt out of marketing communications, please let our support team know.

7.5 How to Exercise Your Rights

To exercise any of the rights above, please contact us through our support channels. After verifying your identity, we will respond to your request within a reasonable time in accordance with applicable rules.

8 Privacy of Minors

DKGAME is an age-restricted platform. This site is intended only for those aged 21 or above. We do not knowingly collect any personal information from minors.

If we become aware that a minor has created an account by concealing their true age, that account will be closed immediately and all associated information will be deleted.

If you believe a minor is using DKGAME, please contact us directly.

9 International Data Transfers

Although DKGAME's services are operated for users in Bangladesh, some of the technical infrastructure required to run the platform may be located on international servers.

In such cases, we ensure that data transfers are carried out under industry-standard security agreements and that third-party service providers comply with our privacy standards.

10 Policy Changes and Updates

DKGAME may update this Privacy Policy from time to time in line with changes to its services, technology, or applicable law.

• If significant changes are made, this page will be updated with a new date.
• Users are advised to review this page regularly.
• Continued use of the site after a policy change will be considered as consent to the revised policy.
• If you do not agree with the revised policy, you may request that your account be closed through our support team.