DKGAME Terms and Conditions

1 General Terms

DKGAME is an online betting and casino platform operated for players in Bangladesh. These Terms apply whenever you use our website, mobile application, or any related services.

These Terms may change from time to time. If you continue using the platform after any changes, you will be considered to have automatically accepted the updated Terms. It is therefore your responsibility to visit this page regularly.

DKGAME reserves the right to modify, suspend, or shut down any part of the platform at any time without giving reasons. The Company will not be liable for any such changes.

2 Eligibility & Registration

2.1 Age Requirement

You must be at least 21 years old to use the DKGAME platform. Only those aged 21 or above are permitted to register and participate. We may request proof of identity for age verification at any time.

2.2 Registration Conditions

When registering, you must confirm the following:

• All information provided is true, accurate, and complete.
• You have not previously been excluded from DKGAME for any reason.
• You do not have multiple accounts and will not open multiple accounts in the future.
• You are registering for yourself and on your own initiative.
• You are aware of the laws and regulations of your country regarding online betting.

2.3 Single Account Policy

Only one account per person is allowed. If the same person operates multiple accounts, all accounts will be closed and balances may be forfeited.

3 Account Security & Responsibility

It is your responsibility to keep your account login details (username and password) completely confidential. Giving any third party access to your account is strictly prohibited.

You are responsible for all transactions and activities carried out from your account, even if someone else used your account without your permission. If you suspect unauthorized access, notify the DKGAME support team immediately.

As part of the identity verification process, DKGAME may request your national ID card, passport, or other official documents. Failure to cooperate with verification may result in your account being restricted or suspended.

4 Deposits & Withdrawals

4.1 Accepted Payment Methods

DKGAME currently supports the following payment methods:

• bKash — Bangladesh's most widely used mobile banking service.
• Nagad — Mobile financial service operated by the postal department.
• Rocket — Dutch-Bangla Bank's mobile banking service.

4.2 Minimum Amounts

4.3 Withdrawal Process

Approved withdrawal requests are generally processed within 1 hour. Before making a withdrawal request, ensure that:

• Your account is fully verified.
• The deposit method and withdrawal method are the same.
• The applicable wagering conditions have been met.

If any unusual or suspicious transactions are detected, DKGAME reserves the right to hold withdrawals and request additional verification.

4.4 Source of Funds

All funds deposited into your DKGAME account must come from a fully legitimate source. Using funds from illegal sources will result in account closure and the relevant authorities may be notified.

5 Bonuses & Promotions

5.1 Welcome Bonus

New members will receive up to a 100% bonus on their first deposit, up to ৳8,000. For example:

• Deposit ৳1,000 → ৳1,000 bonus → total balance ৳2,000.
• Deposit ৳18,000 → maximum ৳8,000 bonus → total balance ৳26,000.

5.2 Wagering Conditions

The welcome bonus must meet wagering conditions before it can be withdrawn. The wagering requirement applies only to the bonus amount (not deposit + bonus).

5.3 General Bonus Terms

• Each player is eligible for each bonus offer only once.
• Bonus funds cannot be transferred to another account.
• DKGAME reserves the right to change the rules of any promotion or cancel a promotion.
• If bonus abuse is found, the bonus may be cancelled and the account suspended.
• If a withdrawal is requested before the wagering conditions are met, the bonus will be cancelled.

5.4 VIP Program

DKGAME has four VIP tiers. By playing regularly you can advance to higher tiers and receive weekly cashback benefits:

• Bronze: Up to 0.3% weekly cashback.
• Silver: Up to 0.6% weekly cashback.
• Gold: Up to 0.9% weekly cashback.
• Platinum: Up to 1.2% weekly cashback.

6 Betting & Game Rules

All games on DKGAME are operated to ensure fair play. Game outcomes are determined through Random Number Generator (RNG) technology, which ensures impartiality.

6.1 Betting Rules

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a game is interrupted due to a technical error, DKGAME will take action in accordance with the applicable policy.
• DKGAME reserves the right to cancel bets placed at incorrectly displayed odds or prices.

6.2 Sports Betting

The sports betting section offers the opportunity to bet on various sports including cricket, football, and kabaddi. Bet outcomes will depend on the official results of the relevant sporting event.

6.3 Casino Games

DKGAME's casino section offers various games including slots, baccarat, roulette, and poker. Each game has its own applicable rules, and it is advisable to read the rules before starting a game.

7 Prohibited Activities

The following activities are strictly prohibited on the DKGAME platform:

• Fraud, forgery, or any illegal activity.
• Bonus abuse or placing artificial bets for the purpose of obtaining bonuses.
• Operating multiple accounts from the same IP address or device.
• Using automated software, bots, or scripts to play games.
• Sharing accounts or funds with other players.
• Using the platform for money laundering or illegal transfer of funds.
• Attempting to interfere with the platform's security systems.
• Operating an account on behalf of or for a minor.

If such activities are detected, DKGAME reserves the right to immediately close the account and forfeit the balance. Law enforcement authorities may be notified if necessary.

8 Responsible Gaming

DKGAME places the highest importance on responsible gaming. Gambling should be for entertainment purposes and should never be considered a primary source of income.

We provide the following protective measures for our players:

• Deposit limit setting: The ability to set a maximum daily, weekly, or monthly deposit limit.
• Self-exclusion: The option to exclude yourself from the platform for a set period of time.
• Reality check: A reminder feature to take regular breaks.
• Account history: The ability to review your transaction and betting history.

If you feel that gambling is having a negative impact on your life, contact our support team immediately or visit the Responsible Gaming page.

DKGAME always strictly enforces the 21+ age limit. Protecting minors is one of our top priorities.

9 Intellectual Property

All content on the DKGAME website and platform — logos, trademarks, designs, software, graphics, text, and other elements — are owned by or licensed to DKGAME.

Reproducing, distributing, modifying, or using this content for any purpose without our prior written permission is strictly prohibited. The right to browse the platform is limited solely to your registered personal and non-commercial use.

10 Limitation of Liability

DKGAME will not be liable in the following situations:

• If a game or transaction is disrupted due to an internet connection failure.
• Damage caused by faults in third-party software or services.
• Account damage resulting from unauthorized access.
• Issues arising from incorrect information provided by you.
• Unexpected technical problems or server outages.

To the maximum extent permitted by applicable law, DKGAME's total liability will be limited to the amount of funds you actually deposited in the 12 months preceding the relevant incident.

11 Privacy & Data Protection

DKGAME places the highest importance on protecting your personal information. We keep your data secure using SSL encryption technology.

To learn more about how we collect, use, and store your information, please visit our Privacy Policy page. The Privacy Policy is an integral part of these terms and conditions.

Your information will not be sold to third parties. However, necessary information may be shared with trusted partner organizations for the purpose of providing services.

12 Account Suspension & Closure

12.1 At the Company's Initiative

DKGAME may suspend or close an account without prior notice in the following circumstances:

• If these terms and conditions are violated.
• If fraudulent activity is suspected.
• If evidence of providing false information is found.
• If evidence of being a minor is found.
• At the direction of a regulatory authority.

12.2 At the User's Initiative

You may request to close your account at any time through the support team. It is advisable to withdraw any valid balance before closing the account. Bonuses for which the bonus conditions have not been met will not be withdrawable.

13 Changes to Terms and Conditions

DKGAME reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, we will post a notice on the platform or notify you at your registered email address.

Continued use of the platform after any changes will be considered your acceptance of the updated terms and conditions. If you do not agree to the new terms and conditions, you have the option to close your account.

You can find out when the terms and conditions were last changed by checking the "Last Updated" date at the top of this page.

14 Contact

If you have any questions or complaints about these terms and conditions, please contact us:

Our support team provides assistance in both Bengali and English and is available around the clock (24/7).

Ensuring a great experience for you is DKGAME's goal. Play responsibly and enjoy the entertainment.